Welcome to PDM Office Supplies. This Shipping Policy explains how we process, dispatch, and deliver orders placed through pdmofficesupplies.com. By placing an order, you agree to the terms outlined below.
1. General
All orders are subject to product availability. While we strive to maintain accurate inventory, stock availability may occasionally change.
If an item becomes unavailable after your order has been placed, we will:
- Dispatch any available items from your order.
- Contact you regarding the unavailable item.
- Offer the option to wait for restocking or receive a refund for the unavailable item.
2. Shipping Costs
Shipping charges are calculated based on the shipping method selected during checkout.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Economy Shipping | 5–8 Business Days | Free |
| Standard Shipping | 3–4 Business Days | £15.00 |
Shipping costs are displayed before you complete your purchase.
3. Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been dispatched, you will receive a confirmation email. Tracking details will be provided when available.
4. Delivery Information
Estimated delivery times begin after your order has been dispatched.
Although we work hard to meet our delivery estimates, delays may occasionally occur due to circumstances beyond our control, including:
- Courier delays
- Severe weather conditions
- Public holidays
- High shipping volumes
- Incorrect delivery information
Delivery times are estimates only and are not guaranteed.
5. Delivery Address
Please ensure that your shipping address is correct before placing your order.
If you need to change your delivery address, please contact us before your order has been dispatched.
Once an order has been shipped, we may not be able to update the delivery address.
6. Out of Stock Items
If part of your order becomes unavailable:
- Available items may be shipped immediately.
- Remaining items may be dispatched separately once available.
- If restocking is not possible, we will offer a refund for the unavailable item.
7. Tracking Your Order
Where tracking is available, you will receive a tracking number by email once your order has been dispatched.
Tracking information is provided by the shipping carrier and may take some time to update after dispatch.
8. Damaged or Missing Deliveries
If your order arrives damaged or if items are missing, please contact us within 48 hours of receiving your delivery.
To help us resolve your claim quickly, please include:
- Your order number
- A description of the issue
- Photographs of any damaged items or packaging (where applicable)
9. Lost Shipments
If your order is confirmed as lost by the shipping carrier, we will, at our discretion:
- Send a replacement item (subject to availability), or
- Issue a full refund.
10. Order Cancellations
Orders may be cancelled before they have been dispatched.
If your order has already been shipped, it will be subject to our Returns Policy.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
PDM Office Supplies
Address: 3 Parklands Parade Bath Rd, Hounslow TW5 9AX, United Kingdom
Phone: +44 20 8570 4488
Email: contact@pdmofficesupplies.com
Website: https://pdmofficesupplies.com