Privacy policy

Last Updated: July 2026

This Privacy Policy describes how PDM Office Supplies ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from pdmofficesupplies.com.

We are committed to protecting your privacy and handling your personal information responsibly. By using our website, you agree to the practices described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

Company refers to PDM Office Supplies.

Website refers to PDM Office Supplies, accessible at pdmofficesupplies.com.

Country refers to: United Kingdom.

Personal Data means any information that identifies or can identify an individual.

Usage Data means information collected automatically when using the website.

Device means any device capable of accessing the website, including computers, smartphones, and tablets.

Cookies are small files stored on your device to improve your browsing experience.

You refers to the individual accessing or using our website.

2. Information We Collect

Personal Information

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

Full name
Email address
Billing address
Shipping address
Telephone number
Order information
Payment information

Payment details are processed securely by trusted third-party payment providers and are not stored on our servers.

Usage Data

We may automatically collect information including:

IP address
Browser type and version
Device information
Pages visited
Date and time of visits
Referring websites

This information helps us improve our website and customer experience.

3. Cookies

We use cookies and similar technologies to:

Keep the website functioning correctly
Remember your preferences
Improve website performance
Analyse website traffic
Enhance security

You can disable cookies through your browser settings, although some website features may not function correctly.

4. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver purchased products
Communicate about your orders
Respond to enquiries
Provide customer support
Improve our website and services
Prevent fraud and enhance security
Meet legal and regulatory requirements

We do not sell or rent your personal information.

5. Sharing Your Information

We only share your information when necessary with trusted service providers, including:

Payment processors
Delivery and courier companies
Website hosting providers
IT and security providers
Analytics services
Legal authorities where required by law

These providers are required to protect your information appropriately.

6. Data Security

We use appropriate technical and organisational measures to protect your personal information, including:

SSL encrypted website connections
Secure payment processing
Restricted access to sensitive information
Regular security monitoring

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

When no longer required, personal data is securely deleted or anonymised where appropriate.

8. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Request a copy of your personal information

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is intended for general audiences.

We do not knowingly collect personal information from children without appropriate parental consent where required by applicable law.

10. Third-Party Websites

Our website may include links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.