Refund & Returns Policy

Last Updated: July 2026

At PDM Office Supplies, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent returns process.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

2. Return Eligibility

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in the original packaging.
Include proof of purchase, such as your order confirmation or receipt.
Not show signs of misuse or damage caused after delivery.

Items returned without prior approval may not be accepted.

3. How to Request a Return

To start a return, please contact our customer support team.

Email: contact@pdmofficesupplies.com

Once your request has been reviewed, we will provide instructions on how and where to return your item.

Please do not send items back without first contacting us.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing from your order

Please contact us as soon as possible so we can investigate and arrange an appropriate solution.

Where possible, include photographs of the item and packaging.

5. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products cannot be returned, including:

Perishable goods
Custom-made or personalised products
Personal care products
Hazardous materials
Flammable liquids or gases

If you are unsure whether your item can be returned, please contact us before sending it back.

6. Sale Items

Sale, clearance, promotional, or discounted items may not be eligible for return unless they are faulty or required by applicable consumer law.

Gift cards cannot be returned or refunded.

7. Exchanges

If you would like a different item, the quickest option is to:

Request a return for your original purchase.
Place a new order once your return has been approved.

8. Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

If your return is approved:

Your refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to our error.